TSAI SHIN RU

• Translation of various documents, webtoons, booklets, and interpretation of exhibitions, joint briefing sessions, etc.

• Developed relationships with clients and potential clients to improve business growth.
• Coordinated shipment arrangements for overseas orders.
• Expanded global market presence by establishing strategic partnerships and securing deals with Korean and Taiwan clients.
• Retained 10% of clients and brought in 2 new clients and improved customer satisfaction scores.
• Consulted with businesses to supply accurate product and service information.

[Key Achievement]

During my tenure of over a year, I expanded into the Korean and Taiwanese markets, with a particular focus on the Korean market. While developing the Korean market, I contributed to the company’s establishment of a key strategic partnership with Doosan Tesna, which significantly drove business growth. In addition to actively acquiring new clients, I consistently nurtured strong relationships with existing customers, fostering long-term collaboration and satisfaction.

• Communication support between Taiwan branch office and Korean headquarters
• Mobile Game - STYLIT : CS tool management, contact content management, contact processing/notification translation
• Mobile Game - Cookie Run Ovenbreak : Customer support manager in Korean and Chinese
• Mobile Game - Cookie Run Kingdom : Customer support manager in Korean and Chinese
• Provides improvement measures for the Chinese CS process(For example : Taiwan branch does not have permission to use tools causing problems in the work process. After many coordinations with the head office, Taiwan branch has obtained permission to use tools and the work process has been improved.)

[Key Achievement]

As mentioned above provided improvement measures for the process of CS in Chinese and Korean. Also improved the quality of customer service and solved the user's problems to the best. On the social community, we have received lot of feedback from users that the content of the reply is more progressive and friendly than before.

• Traditional Chinese localization and LQA operations (in-game UI, notification, content, company home page, and other related overall localization operations)
• Inspection and management of translation deliverables by translation contractors
• CS management (each language CS management manager, CS platform setting, CS manual creation)
• CS processing (issue report, Korean and Chinese Customer Support, and market review support)
• Distribution of press materials

[Key Achievement]

Provided high-quality content to users through localization and improved the quality of customer service and solved user problems to the fullest extent. By creating a cs manual to reply users questions more accurately, and solve users problem in a short time as much as possible.

• Traditional Chinese localization and LQA operations (in-game content, announcements, etc.)
• CS management and processing
• Game Manager activities (performance of in-game events)
• Community Manager activities (SNS event planning, in-game event planning)
• SNS management (official Facebook, Weibo management)
• Market research and trend analysis of Chinese Market
• Digimon Masters Hong Kong and Taiwan Sales Analysis
• Distribution of press materials

[Key Achievement]

Provided high-quality content to users through localization and planned the event by understanding the needs of users. Before planning an event, using benchmarking process and investigate the events and user responses of the same type of games, and launch localized events in conjunction with local festivals.

• Planning and construction of travel contents in traditional Chinese-speaking countries
• Communication with partner companies and in-house response to CS responses
• Communication and guidance with consumers (tourists) and handling CS outside of the country
• Site management and maintenance, content translation and content inspection
• Market research: Collecting and proposing travel content materials preferred by free travelers in Taiwan and Hong Kong
• Market research : Collecting, analyzing, suggesting, website management, content management, and SNS channel management preferred by free travelers in Taiwan and Hong Kong
• Systematic provision of FIT tourism products through online construction system and attraction of visitors to travel to Korea
• Strengthen product quality control through product monitoring by establishing regulations for partner companies' management
• Increase the inflow of FIT users(Frequently Independent Traveler) through public relations within the global platform site
• Traditional Chinese online public relations and marketing
• Planning and construction of travel contents in traditional Chinese, and market research
• Proposed travel products for tourists with traditional Chinese language to the Korea Tourism Organization
• Document work related to statistical data collection through Google Analytics
• Site improvement proposal through benchmarking
• Translation and inspection of travel and site contents

[Key Achievement]

Provided high-quality content to users through localization and increased the number of visits to sites by creating SNS contents.