YEIZI PARK

- Coordinated with agents for warranty job to ensure timely availability of service engineer attendance, preventing delays in service completion.

- Developed comprehensive service plans for clients based on technical advice, leading to improved satisfaction and retention.

- Issued quotation and invoice for service job.

- Arranged service job with required spares finding the stock in the work on vessel's sailing way .

- Reviewed service report and recap the result of the job always to customers to increase client trust with consistent follow-ups to gather feedback and address concerns.

- Submitted monthly report for service circumstance in Korean market to director.

- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

- Received claims from ship or shipyard and provided troubleshooting or replacement for defective spares

- Organized schedule for service engineers in Europe, China, Singapore and Korea distributing jobs accordingly

- Offered quotation based on different labour rate per country and issued invoice with comment found during job for delicate service

- Ordered and organized defective spares for ship under contracted guarantee

- Arranged delivery from the shop to designated place for spares

- Handled all incoming and outgoing emails including claims, request for service engineers and troubleshooting

- Provided support to manage and maintain the quality of KR-CON revising and updating contents

- Required high-quality business English for email respond to customer who is mostly ship or ship owner

- Answered emails in a timely and professional manner

- Handled all incoming and outgoing mail including offering quotation

- Arranged Service Engineers scheduling for jobs preparing formalities of port and shipyard

- Reviewed reports of all jobs to issue invoice accordingly with notification of job details.

- Prepared and set out client invoices as well as processed payments.

- Acquired and maintained visa status for foreign workers and dispatched workers from Canada

- Prepared and analyzed financial statements including balance sheets, income statements and cash flow statements for entity accounting and reports to head office in Canada

- Collaborated with external auditors to coordinate annual audits

- Changed nationality of vessel

- Sorted and distributed ship spares in accordance with categories based on main part of ship