YEOJEONG MA
Emirates / Cabin Crew
Seoul,South Korea
Summary
Detail-oriented professional with a strong background in hospitality and exceptional communication skills. Known for handling high-pressure situations with grace and poise, while effectively managing multiple tasks in fast-paced environments. Proactive problem-solver focused on optimizing processes and supporting team objectives. Recognized for outstanding customer service, ensuring passenger safety and comfort. Skilled in conflict resolution, communication, and emergency response procedures. Consistently exceeds employer expectations through reliability and results-driven performance.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
International Student Program Manager (MBA)
HUFS (Hankuk University of Foreign Studies)
Seoul
04.2023 - 03.2025
- Increased international student retention with targeted outreach initiatives and personalized academic assistance.
- Improved overall program satisfaction through regular evaluations and incorporation of participant feedback into program improvements.
- Streamlined visa application procedures, simplifying the process for students and ensuring timely approvals.
Assistant General Manager
CUFS (Cyber Hankuk University of Foreign Studies)
04.2022 - 11.2022
- Successfully resolved conflicts among team members through effective communication and mediation strategies.
- Provided exceptional customer service to students, parents, faculty, and staff while maintaining confidentiality of sensitive information.
Secretary's Assistant
HUFS (Hankuk University of Forign Studies)
03.2021 - 03.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Radio announcer (contract position)
GFN (Gwangju Foreign Language Network)Inc.
03.2019 - 09.2019
- Host a radio show for thirty minutes a week every Wednesday.
- Created new subjects and write a manuscript every week.
- Understanding two cultures: Korea and China
sales clerk (part-time)
CJ OliveNetworks Inc.
02.2016 - 01.2017
- Company Overview: (health& beauty care products store)
- Sell product directly to customer
- Conducted free sampling events and promoted new products to customers
- Managed the sales report
- Recommend cosmetics according to customers characteristic.
- (health& beauty care products store)
Education
Bachelor of Arts - Chinese
Chonnam National University
Yeosu, South Korea 05.2015 - 08.2019
Master of Education - Chinese
Hankuk University of Foreign
Seoul, South Korea 05.2021 - 02.2024
Skills
- Intermediate proficiency in Word, Excel, PowerPoint, and Photoshop
- Intercultural communication
- Collaborative teamwork
- Clear interpersonal communication
Skills Certifications
Advanced, Native, Advanced, Intermediate, Intermediate, Advanced, Basic, Intermediate, Intermediate, Awarded Chinese speech contest in 2018, Driver’s license
Country Of Residence
South Korea
Military Service Status
female
Leave Of Absence
Yes
Personal Information
- Citizenship: South Korea
- Date of Birth: 09/19/96
Overseas Experience
1. Good share for human Volunteer Activity (Laos)
- Assisted manager to plan programs
- Provided medical services to Laos resident
- Including service teaching, social care work, and environment investigation.
2. Hefei University Exchange Student (Hefei, China)
3. Salisbury University Exchang program for a scholarship student( Salisbury, U.S.)
Timeline
International Student Program Manager (MBA)
HUFS (Hankuk University of Foreign Studies)
04.2023 - 03.2025
Assistant General Manager
CUFS (Cyber Hankuk University of Foreign Studies)
04.2022 - 11.2022
Master of Education - Chinese
Hankuk University of Foreign
05.2021 - 02.2024
Secretary's Assistant
HUFS (Hankuk University of Forign Studies)
03.2021 - 03.2022
Radio announcer (contract position)
GFN (Gwangju Foreign Language Network)Inc.
03.2019 - 09.2019
sales clerk (part-time)
CJ OliveNetworks Inc.
02.2016 - 01.2017
Bachelor of Arts - Chinese
Chonnam National University
05.2015 - 08.2019
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