Reading books
HYORI LEE
Nanotechnology, Biotechnology, Chinese, English
Seoul,11
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Smart professional with thorough understanding of various languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Highly experienced [Job Title] with proven track record of delivering precise interpretations and translations between English and other languages. In-depth understanding of cultural nuances to effectively bridge communication. Dedicated to accuracy and reliability.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Barista
Starbucks Korea
Wonju-si, 42
08.2022 - 03.2024
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Made and served brand-specific café beverages with focus on speed, quality and consistency. Decreased complain rate about quality by 0%
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Understanding of customer's needs and how to satisfy customers.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Streamlined communication between English and non-English speaking customers, ensuring efficient problem resolution
- Translated other language books into English
Personal Tutor
- Monitored student progress and provided feedback and support
- Conducted review sessions to help students prepare for tests
- Monitored student progress regularly, adjusting lesson plans as needed for optimal results
- Administered and supervised exams to prepare students for more consequential learning evaluations
- Identified student weaknesses to determine most useful tools to facilitate learning
- Planned lessons for allotted time to strengthen weak subjects and build skills
- Had taught two students (high-school students)
Education
Bachelor of Science - Biotechnology, Nanotechnology
03.2019 - 08.2023
Skills
Sales expertise
Coordinating Orders
Adaptability and Flexibility
Quality Control
Chinese Writing, Reading, Speaking, Listening
English Writing, Reading, Speaking, Listening
Communication
Team Collaboration
Translation Expertise
Problem-Solving
Student Education
Certification
HSK 6 (Chinese Certification)
Interests
Communication with others
Planning
Studying various languages
Searching for various cultures
Timeline
TOEIC 940 (English Certification)
01-2024
HSK 6 (Chinese Certification)
12-2023
Barista - Starbucks Korea
08.2022 - 03.2024
Gachon University - Bachelor of Science, Biotechnology, Nanotechnology
03.2019 - 08.2023
Personal Tutor -