YURIM KIM

Seoul

Summary

Warm and friendly Front Desk Agent with Lotte Hotel, recognized for enhancing customer loyalty through exceptional service and communication. Leveraged strong organizational skills to exceed guest satisfaction ratings, while fostering relationships for repeat business. Proficient in hospitality services and team building, consistently delivering personalized guest accommodations and support.

Overview

years of professional experience

Languages

Work History

Front Desk Agent

Lotte Hotel

Seoul

10.2021 - Current

Increased customer loyalty with exceptional communication skills and personalized service.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.

Education

Bachelor in Airline Service -

Crescendo International College

Johor Bahru

04.2001 -

Skills

Service excellence

Front office support

Guest relations

Strategic team engagement

Organizational time strategies

Active listening

Hospitality services

Guest accommodations

Timeline