MIKHAIL DOAN
Seoul,KR
Summary
Motivated and customer-focused Human Resources professional with a proven track record in managing academic projects, coordinating volunteer events, and supporting high-performing teams. Experienced airline agent with strong upselling and negotiation skills, consistently driving revenue growth by improving team efficiency. Known for excellent organizational abilities, positive team collaboration, and a results-oriented approach.
Overview
4
4
years of professional experience
Work History
Airline Operations Agent
Swissport
Incheon International Airport
03.2024 - 06.2025
- Resolved complaints through calm, clear communication and effective problem-solving.
- Actively listened to customers to fully understand requests and address concerns.
- Compiled written communications, documents, and reports to support operational efficiency.
- Enhanced customer engagement and satisfaction by delivering exceptional service.
Hostel Manager
K-Grand Hostel
Seoul
06.2022 - 12.2022
- Managed daily operations of K-Grand Hostel to ensure guest satisfaction.
- Informed guests about hotel amenities, services, and local attractions to enrich their stay.
- Coordinated guest check-in and check-out procedures for smooth transitions.
Semiconductor Technician
Semiconductor
Suwon
06.2021 - 10.2021
- Performed general office duties, such as ordering supplies and equipment and maintaining office equipment
- Performed preventive maintenance on process equipment to reduce downtime and extend equipment life
- Operated and maintained moving equipment such as dollies, hand trucks and ramps, ensuring safe and efficient use of equipment
- Handled over 500 semiconductor chips monthly during fabrication and testing.
Education
Human and Social Sciences -
Paris Sorbonne University
Paris07.2023
World Politics -
State University
Moscow07.2019
Skills
- Customer service
- Complaint resolution
- Communication skills
- Report preparation
- Operations management
- Supply chain coordination
Languages
Russian
English
Korean
French
Volunteer Experience
World Festival of Youth and Students, 10/01/17, Sochi, Participant at World Festival of Youth and Students, Sochi. Successfully selected participant for the 19th World Festival of Youth And Students held in Sochi. Actively engaged in global discussions, cultural exchange, and sports programs, fostering connections with over 20,000 young individuals from 150 countries. Played a role in shaping the image of the future, addressing global challenges and promoting solidarity, peace, and friendship among international.
Timeline
Airline Operations Agent
Swissport
03.2024 - 06.2025
Hostel Manager
K-Grand Hostel
06.2022 - 12.2022
Semiconductor Technician
Semiconductor
06.2021 - 10.2021
Human and Social Sciences -
Paris Sorbonne University
World Politics -
State University